“You need to know what caused a problem ... ”
As Annabelle sees it, there’s one dependable way to discourage healthy choices: Deliver them in a lecture.
You won’t get a lecture from Annabelle. She believes that losing weight and achieving better health grow out of give and take—and not from boring talks that have been delivered a hundred times.
That’s why Annabelle likes to see challenges from the customer’s perspective. “Answering their questions is not enough,” she explains. “You need to know what caused a problem in order to help them keep it from recurring.”